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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1828 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 887 Views
  • 0 replies
  • 5 Helpful

Resolved! Plusnet/EE different network strength?

TL;DR   Is it normal that plusnet and EE reception is different?More detail:Hi all, I am currently on O2 and have no reception inside my house, although I have wifi calling, I don't get SMS messages. I have got sim cards from each of the other networ...

Re: Bad signal

It s very bad all england...is a very bad service and i will delete my account...Now i pay 48£ for EE and no more want from them in the future 

Pitzual by Investigator
  • 756 Views
  • 10 replies
  • 2 Helpful

What speeds are you getting on 5g indoors?

HiI signed a 24m contract for unlimited essentials w/5g no speed cap but ended up for some  reason with 12m no frills capped at 25Mbps. This is going to be undone starting next month but till then, my experience of 5g on my pixel 5 has been worse tha...

ASDKJFLS by Contributor
  • 563 Views
  • 0 replies
  • 0 Helpful

Terrible network Issues

Been with EE for about 12 months now. Over the past 2 months I have never had such bad internet outage, I normally Game on my Mobile Data plan and its been nothing but constant dissconnection for the past two months. I'm literally almost at the end o...

Losing signal whilst driving

Hi, looking for some help to resolve an issue with my mobile signal whilst driving from Ramsgate Kent To Canterbury Kent. I am using the same iPhone 11 on EE network that I’ve always been using while doing this same journey and would listen to either...

Colin002 by Visitor
  • 781 Views
  • 2 replies
  • 2 Helpful

EE update changed my phone number

I received un update message from EE this morning asking me to delete the messaged and restart the phone, which I did.After the update I noticed I could no longer access the internet or mobile data in any way. I have now since noticed that the update...

garyskb by Visitor
  • 369 Views
  • 1 replies
  • 0 Helpful

150 text number issue

Hi I am not receiving replies to the short code texts I send on 150. I recently changed to a new plan, could that be the issue? I do receive the monthly texts telling me my bill is ready though. Any help appreciated , thanks

Moocher2 by Investigator
  • 427 Views
  • 1 replies
  • 1 Helpful

Signal and poor service

Swapped from vodafone after being assured of a good signal. Three different phones and numbers no signal in the house. Wifi calling on each phone is crap too even though everything worked fine with vodafone...not sure why. Biggest mistake switching. ...

Redtom by Explorer
  • 404 Views
  • 3 replies
  • 2 Helpful