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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 266 Views
  • 0 replies
  • 3 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 379 Views
  • 0 replies
  • 5 Helpful

Intermittent coverage

I live in Leicester and have been with EE for years without problems. About six weeks ago, I noticed that much of the time, I couldn’t get a signal, so I replaced the sim card. The problem disappeared for about four weeks, but it’s back again. My pho...

lumurphy by Visitor
  • 931 Views
  • 4 replies
  • 1 Helpful

No network

I was in the middle of a call a few minutes ago, then the call ended abruptly. I tried calling them back but wouldnt connect. I tried calling EE customer service but the same thing happened.Can a technician contact ASAP as I need my phone for work.

Mercz by Visitor
  • 343 Views
  • 2 replies
  • 0 Helpful

Terrible service on fishponds road

The service between the two 5G towers from the straights down to lodge causeway are completely screwed. They break my phone, losing all data services, so  there is no data between these two locations. It means all my roaming services, which I pay £14...

Constant data issues - Mast dying

Calling all EE customers who are sick to the back teeth of being fobbed off. We have a mast at the end of our road and have been having nothing but problems for the last year. It took the involvement of my MP for EE to admit there was a software issu...

Poor signal indoor?

So I just joined EE mainly as there is an EE transmitter beside work.  It’s literally about 400m away if even.  When outdoor full reception, indoors which is a glorified tin shed signal drops to 1-2 bars even being so close to the transmitter. Is thi...

Dj1981 by Visitor
  • 398 Views
  • 2 replies
  • 0 Helpful