can’t receive text or calls EE sim

[Yb04-_]

No in UK

[Yb04-_]

Yes for some reason its been deactivated 

[Leanne_T]

Hi @Yb04-_ 

Do you have a pay as you go or pay monthly account? 

Leanne 🙂

[Yb04-_]

I’ve had an account for over 3 years and never had a problem 

[Leanne_T]

Thanks @Yb04-_ 

Is the SIM pay as you go or a pay monthly contract? 

Do you have any signal showing? 

Leanne 🙂

[linda-173]

Pay as you go

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[Leanne_T]

Hi @linda-173 

Are you unable to receive calls and texts? 

Are you in the UK? 

When was the SIM card last used? 

Thanks 🙂

Leanne.