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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4855 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4556 Views
  • 0 replies
  • 5 Helpful

Back from abroad and phone says sim not working

I’ve just come back from California due to a close family member passing away I have come back and my sim says “no sim” or “no SIM restricted” I pay monthly and I can’t call 150 because I can’t make calls the app isn’t helping what can I do??

11Sarah11 by Investigator
  • 1151 Views
  • 6 replies
  • 0 Helpful

Why is my 5G downstream speed so poor?

Have a Galaxy S23 Ultra and an Our Best Speeds plan.Best download speed I've seen is 36Mb/s! (usually less)Admittedly only an NSA service is on offer here but I'm getting double that speed from a distant O2 band 40 LTE+ service!Seeing loads of band 3...

wmj by Established Contributor
  • 340 Views
  • 1 replies
  • 0 Helpful

Signal Issue TW20

Is anyone else experiencing lack of signal in the TW20 area?  The coverage checker says indoor and outdoor signal on 4G should be good.  Has there been a change as I have gone from good signal to no signal over the past week.

KH200 by Explorer
  • 655 Views
  • 6 replies
  • 1 Helpful

3G Close down

I don't use my mobile a great deal. My £1  (per week) Talk and Text pack (25 minutes, 50 texts and 600 mb after boosts) is more than enough capacity. I'm told by EE  this operates on 3G ehich they are closing down so I must change by pack. The neares...

Suffolk8 by Investigator
  • 494 Views
  • 6 replies
  • 4 Helpful

Resolved! Connectivity in xxxx

I am having issues being heard on calls. Is there an issue or has some setting changed that I need to look at?  [Mod edit: Please do not post personal information on the public board. Thanks!]

Jaygee2 by Investigator
  • 1355 Views
  • 5 replies
  • 2 Helpful