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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2373 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1364 Views
  • 0 replies
  • 5 Helpful

No reception due to fire in 4G mast

I have had no 4G reception for the last 3-4 weeks due to a fire in the 4G  masts circuit board box. This I was told and messaged about by EE. There has been no date given when the issue will be sorted. I would like some reduction and compensation for...

Mobile signal

I live in EN9 area Nazeing up until month ago EE signal was good. But almost a month now signal gone best to worse I can hardly manage a call it cut off in the middle of calls. EE  knows the fault but not doing anything about it . 

No EE signal- emergency calls only

My ee network has been down for more than 24 hours. I have reset the phone and the SIM but still same issue. There is no network problem in my area. I called EE on Monday night to obtain a replacement SIM for my secondary account and since my network...

Bahar92 by Explorer
  • 3139 Views
  • 2 replies
  • 1 Helpful

signal on mobile phone

Hello,The signal on 4G or WCDMA is really bad on my mobile phone. It has got worse over the last few weeks. I only have 1 bar showing of signal. I am in Woburn Sands. Please fix this. Reading other posts. It looks like a lot of people in other locati...

Ann103 by Investigator
  • 655 Views
  • 5 replies
  • 1 Helpful

Tethering Xbox One

Due to reasons, I am having to use my Xbox One through tethering to my 5G phone.According to google speed tests I can get sometimes up to 80mbps on my phone and even faster if using a VPN. However, when using the Xbox network speed test, it is lucky ...

Craig188 by Investigator
  • 569 Views
  • 1 replies
  • 0 Helpful