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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1809 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 871 Views
  • 0 replies
  • 5 Helpful

Slow Data since engineering work

I have had this issue in xxxx xxx since they did work on a ‘local’ tower on 25/5/2023 I have got through to technicians on 3 occasions and they have said that they will send engineers out, I get texts saying that the engineer has visited and not foun...

Signal and internet issues

Hi, in the area where I live the signal and internet have been really bad or non existent since yesterday evening after the storm. Clearly there is a problem and I can’t seem to able to speak with anyone at the customer service to tell me what the is...

GretaB by Visitor
  • 449 Views
  • 1 replies
  • 0 Helpful

Re: Poor call quality

Hello - I’m having exactly the same problem around Sherborne in Dorset - it’s absolutely useless around the area where I live - used to be great but is now almost unusable- where are you located?? 

Vinnie6 by Explorer
  • 485 Views
  • 3 replies
  • 2 Helpful

No Service - S73 0 (Wombwell)

Good EveningSince Thursday I have had no signal at home. This is due to the house builder behind our estate removing the telephone mast. Can you please advise how long it will be, until this problem is rectified. How do I report this problem. I know ...

Wondering . . .

Just wondering if EE or any other such connectivity guru can explain while roaming the woolly wilds of South London my connection is barely at 3G ? paying nearly £200 a month since their price hike !!!

EEshizz by Investigator
  • 321 Views
  • 2 replies
  • 1 Helpful

5G not working

I used to get 5G but for the past few weeks it hasn't been. Working. I've tried everything.  Whe. I agreed to the new contract it was 5G. Lately the Internet constantly drops as well.

Fuzbuz by Visitor
  • 338 Views
  • 1 replies
  • 1 Helpful

Pixel 5 and 5g in ee

Some providers such as smarty limit the phones which can use 5g. Could this be due to some limitations of part of the devices? On my pixel 5, the speeds on my unlimited essentials are with 5g showing comparable to 4g when it was novelty.i.e. Between ...

T52 by Investigator
  • 504 Views
  • 5 replies
  • 0 Helpful

Resolved! Plusnet/EE different network strength?

TL;DR   Is it normal that plusnet and EE reception is different?More detail:Hi all, I am currently on O2 and have no reception inside my house, although I have wifi calling, I don't get SMS messages. I have got sim cards from each of the other networ...