Not registered on network

[Chazzy91]

Hi so I just received my new pay monthly phone and sim, sim is in the phone but keeps losing signal, when I do have signal it says not registered on network when I try to call someone? Please help!

[bristolian]

Is this an upgrade phone using an existing number, or a brand new connection?

[Chazzy91]

Hi, this is a brand new number 

[Leanne_T]

Hi @Chazzy91 

Thanks for coming here. 

Does this happen in more than one area? 

Can you send and receive texts?

Leanne 🙂

[Chazzy91]

So sometimes it lets me send a text, other times it’ll say “waiting for connection” even when I have a bar or 2 of signal? I currently have full signal and can’t call anyone as it says “not registered on network” it seems to let me do wifi calls tho?

[Leanne_T]

Thanks @Chazzy91 

Do we have any reported problems for the area showing on the EE Coverage & Network Status Checker | Check your signal if you select 'check status' after entering your postcode and phone model? 

Leanne.

[Chazzy91]

Just had a look, no outages or problems and it says I should be getting full signal, only got the phone and SIM card today so not sure why it’s not working properly

[Leanne_T]

Thanks @Chazzy91 

Have you restarted the phone? 

Leanne.