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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 428 Views
  • 0 replies
  • 3 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 416 Views
  • 0 replies
  • 5 Helpful

Network issues

I ma having terrible network call and data both . It shows 5g speed some times but speed is even slower than 2G.usually I play around with 4g speed please help me find solution for this problem. I am new to EE but not satisfied at all with services ....

5g signal

I can't get a 5g signal. It's a Samsung A14 5g. I've tried a sim from another network and get 5g signal ok. I've had 2 replacement sims. My contract has been checked. My friend has the same phone on ee. I've been sitting with him where he gets 5g and...

CalumM1 by Visitor
  • 347 Views
  • 1 replies
  • 1 Helpful

No signal at all

I live in Gnosall and for a few years the signal has become less and less and  now I have none. I'm not the only person with this issue in this village. It's the 21st century and I can't even call my partner on my way home from work daily without the...

Coverage in Sundridge

Update: 08 March 2024 Over the past few days, our engineers have completed integrating the mast onto the network and full service has been restored to the Sundridge area. We will continue to monitor performance in the area. Update: 20 February 2024...

Christopher_G by EE Community Support Team
  • 8902 Views
  • 34 replies
  • 14 Helpful

Still No service

Can anyone please help me?I’m new to EE as I joined over a week ago. Since I joined I’ve been unable to get a service reception anywhere in my area. It does say on EE website on service status that there is a problem in my area. The reason for me joi...

RJ_G by Investigator
  • 403 Views
  • 2 replies
  • 2 Helpful

"Not registered on network"

Around 2 months ago, I switched sims from Three to BT/EE. I wanted to use the same number as I did prior to the switch so they ran a code and said they'd get it done. Nothing changed weeks later and I kept getting spam mail saying they're from EE. Wh...

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Fyo by Visitor
  • 296 Views
  • 1 replies
  • 0 Helpful

My number

My number has been switched over to EE but if certain people a phone another number not the one I have got it when a can't get a signal but can't get a signal most of the time never get a signal in house ever unless it on a certain window sill

Cut Off From EE Network

I have suddenly lost access to the EE network. I cannot call or text them as I have no access to the EE network. The chat bot is useless as it cannot decipher my request. So i'm now stuck in a limbo.I recieved a message and a call to say someone had ...

No signal yet again!

Joined EE sim only middle of August 23 and since then 90% of the time unable to make or receive calls or texts, even with wifi unless I go outside!!!   Never had this problem or expense with Vodafone.  EE have had me running down blind alley after bl...

EXv by Visitor
  • 282 Views
  • 1 replies
  • 0 Helpful