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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3378 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2727 Views
  • 0 replies
  • 5 Helpful

My voice sounds like a robot on the network

If I try to answer or make a call on the network, my voice sounds like a robot. It cuts out and sometimes drops the call altogether. I can be heard perfectly on wifi calling though and the calls are perfect! Therefore I cannot make or receive any cal...

Brownevo by Contributor
  • 2753 Views
  • 3 replies
  • 2 Helpful

Resolved! Roaming notifications

Is it possible to stop the SMS notifications telling me about roaming charges? I spend a lot of my time near country borders and cross them quite frequently.  All these messages are simply excessive.

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Same here.network down,minimal signal and Internet none existent.what compensation do they give during these issues?.youve signed a contract for a service that has so many issues,surely the customer should receive something as an apology.theyre quick...

bnewfear by Visitor
  • 572 Views
  • 7 replies
  • 0 Helpful

Dropped calls

I’ve noticed the service on EE getting worse and worse. Calls drop when I’m on the phone at home and that never used to happen. when I’m in the car there are more dead spots than ever.  I have an O2 Sim card in my iPad.  Although they aren’t known fo...

Cannot Call Out (Can Receive)

Hi,Since this morning I’ve been unable to call out, it instantly says “call ended”. I’ve tried restarting my phone, removing the SIM card, switching between WiFi calling on/off and manually selecting a network yet this still hasn’t fixed the issue.  ...

DMR1 by Visitor
  • 321 Views
  • 1 replies
  • 1 Helpful