08-04-2024 11:36 AM
For the last two weeks I have not been able to hear anyone on my mobile. Incoming call rings but then I can't hear the caller but the caller can hear me. Similar with outgoing calls, it rings my end I don't know when they have answered it, but they can hear me I can't hear them. There are at least four other people I know who have had the same issue. I have been into local EE shop and they have reset my phone(whatever that involved) it then worked once on an outgoing call but not since for either outgoing or incoming. Is anyone else having these issues?
08-04-2024 12:25 PM
Is this a permanent loss of audio on calls, or does it come and go in a transitory fashion?
Are you able to use mobile data whilst on calls?
Do you have any issues using your phone's speaker for any other functions?
08-04-2024 02:12 PM
Apart of when I was in the EE shop and he reset the settings? I was able to make a call as usual, but since then I'm not able to hear the other person on a call, whether I'm phoning out or receiving a call. As I said previously other people in my area are having the same problem. I can receive and send texts.
08-04-2024 03:19 PM
Hi @Ranger03
Thanks for coming to the community.
Does this happen in more than one area?
Do we have any known problems showing for your area on the EE Coverage & Network Status Checker if you enter your postcode and select 'check status'?
Leanne.
08-04-2024 05:30 PM
@Ranger03 wrote:
other people in my area are having the same problem. I can receive and send texts
All affected users should use the "report a problem" link on the status web-check tool - https://ee.co.uk/help/mobile-coverage-checker
There is an option on the resulting web-form for in-call audio issues