06-02-2024 12:12 PM
Hi so I just received my new pay monthly phone and sim, sim is in the phone but keeps losing signal, when I do have signal it says not registered on network when I try to call someone? Please help!
06-02-2024 12:18 PM
Is this an upgrade phone using an existing number, or a brand new connection?
06-02-2024 12:24 PM
Hi, this is a brand new number
06-02-2024 02:25 PM
Hi @Chazzy91
Thanks for coming here.
Does this happen in more than one area?
Can you send and receive texts?
Leanne 🙂
06-02-2024 02:27 PM
So sometimes it lets me send a text, other times it’ll say “waiting for connection” even when I have a bar or 2 of signal? I currently have full signal and can’t call anyone as it says “not registered on network” it seems to let me do wifi calls tho?
06-02-2024 02:52 PM
Thanks @Chazzy91
Do we have any reported problems for the area showing on the EE Coverage & Network Status Checker | Check your signal if you select 'check status' after entering your postcode and phone model?
Leanne.
06-02-2024 02:54 PM
Just had a look, no outages or problems and it says I should be getting full signal, only got the phone and SIM card today so not sure why it’s not working properly
06-02-2024 02:57 PM