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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3547 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2823 Views
  • 0 replies
  • 5 Helpful

Can’t make a call- call ended

For the last two days I can’t make calls, when I dial it immediately gets cut off: call ended. I have 10000 minutes until 22 October. Are there any issues with the network?

Ewaa by Investigator
  • 443 Views
  • 2 replies
  • 0 Helpful

No 5G on my account?

Hi,on my iPhone 13 I never get 5G. I went to Spain and I was getting 5g (my account has free roaming)Shouldn't I get 5G in UK too? my bill doesn't say if I have got 4g or 5g.only says SIM Plan 1GB - Our best speeds – no Max Mbps

bordeline by Established Contributor
  • 3354 Views
  • 5 replies
  • 0 Helpful

No mobile network

My phone all of a sudden says no mobile network and I have tried all of the suggested steps online (such as restarting; updating and taking sim.out and cleaning and putting it back in but still not working. This is the 3rd day without mobile network ...

Geebs916 by Visitor
  • 380 Views
  • 2 replies
  • 0 Helpful

Network Coverage

I live in Worcestershire and over a year ago our Cellphone mast was burned down in a rural fire. It hasn't been replaced and mobile service is inadequate. Do we need to switch suppliers or will EE do something about it?

Signal issues WV15 area

Hi, my EE signal has been down since last Wednesday 20/09/2023 and I have not been able to receive or make any phone calls and cannot use my mobile data.  I have tried to report and it says problem has been fixed but I am still having issues.   

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TCO by Investigator
  • 354 Views
  • 1 replies
  • 1 Helpful

Signal

Hey o have noticed in my house and area I have no. Signal what so ever I have tried everything don’t no what to do as I can’t text or phone on my iPhone it’s really starting to annoy me 

No signal anywhere

Hi yeah I have no signal like not even 1 bar wherever I am, I have a lot of stuff linked to my current number and sim and don’t know what to do, I’d contact EE but the only way they show is through calling which I can’t do because I don’t have signal

Karsh by Visitor
  • 394 Views
  • 2 replies
  • 0 Helpful

Appalling

Unfortunately had nothing but trouble with EE appalling service, no signal all weekend no WIFI and I pay a small fortune for my WIFI and mobile phone that I can’t use on regular occasions. No help or advice as every time I try to call EE it doesn’t r...

Jdp95 by Visitor
  • 345 Views
  • 2 replies
  • 0 Helpful