Calls going directly to answer machine

SP4RTAN786 · ‎17-04-2024

Hi,

Incoming calls are going directly to the answering machine even though my phone is on and the signal is full. I receive a text immediately after notifying me of the call. On occasions when I try to make a call the dial fails. Any possible troubleshooting options? I did try the diagnostic menu through 150, which mentioned tests would be carried out 2 days ago, but I yet to receive any feedback.

bristolian · ‎17-04-2024

As a first step, try toggling flight mode. Then restart your phone if that fails.

XRaySpeX · ‎17-04-2024

Try rebooting VM by texting VM ON to 150 followed by VM OFF. That usually does the trick.

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bristolian · ‎17-04-2024

Toggling the voicemail diverts won't have any impact on outgoing calls.

The impact on incoming calls wouldn't normally be an unconditional divert being set.