cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't call directly from my line

Elham1968
Visitor

I need help 

I'm in Spain try to buy a roaming pass but when I revise text safari couldn't find it 

also I try call direct to uk or Iran as usual but all the time message comes no answer 

please help me I can't call directly from my number 

1 REPLY 1
Ali_A
EE Community Support Team

Hi @Elham1968 

Did you activate roaming access before travelling abroad? You can check this in your EE app. 

You can also add roaming pass through the EE app too. 
Alternatively, you can access the EE add-on page from your phone. 

We've not blocked calls to UK or Iran, so that may be down to your Spend Cap. You can find out more at Manage your Spend Cap | EE

If you don't have Roaming access added on your line, you'll need to call Customer Service form a different phone while in Spain where a guide will be able to add it for you. 

Ali