Calls going directly to answer machine

SP4RTAN786
Visitor

‎17-04-2024 10:08 AM

Hi,

Incoming calls are going directly to the answering machine even though my phone is on and the signal is full.  I receive a text immediately after notifying me of the call. On occasions when I try to make a call the dial fails.   Any possible troubleshooting options?  I did try the diagnostic menu through 150, which mentioned tests would be carried out 2 days ago, but I yet to receive any feedback.   

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3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎17-04-2024 11:39 AM

As a first step, try toggling flight mode. Then restart your phone if that fails.

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XRaySpeX
EE Community Star
EE Community Star

‎17-04-2024 02:28 PM

Try rebooting VM by texting VM ON to 150 followed by VM OFF. That usually does the trick.

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bristolian
EE Community Star
EE Community Star

‎17-04-2024 03:57 PM

Toggling the voicemail diverts won't have any impact on outgoing calls.

The impact on incoming calls wouldn't normally be an unconditional divert being set.

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