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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4421 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3838 Views
  • 0 replies
  • 5 Helpful

EE Customer Service

I have never had such a terrible customer service experience. Not only is the 5G in my area absolutely terrible the customer service is worse. I've been trying to talk to someone using the apps message feature for over 6 hours. Instead of helping me ...

AyyEmm by Investigator
  • 999 Views
  • 9 replies
  • 1 Helpful

Resolved! 3G Switch off

I have just learned from the Martin Lewis Money Show that the 3G network ( whatever that actually means )  is ending soon. I'm getting old now and find understanding and dealing with all this tech stuff, really difficult !!I only need to text on occa...

Simonashe by Investigator
  • 6754 Views
  • 20 replies
  • 15 Helpful

Issues with EE

Hi All,Having lots of connection issues since September in the Hu7 area (Hull) and pretty poor customer service from EE, Anyone else having problems in the area??I am told there are 2 dead masts with a third degraded??Thanks Jonathan 

No service

I’ve had no service on my phone from this morning and, as a contractor I have to answer different calls for jobs. This morning I’ve lost out on three jobs. Ruined my day, along side with my reputation. But don’t get me started on the money that nobod...

Serg2 by Visitor
  • 375 Views
  • 2 replies
  • 0 Helpful

Resolved! Request to switch off phone mast

Good afternoon,I'm after a contact to request temporary switch off of two phone masts on both sides of Drayton Bridge Road, Hobbayne.We are contracted by Ealing Council to maintain their streetlights and our unit ID ref GC1420 requires a new lantern....

5G speeds in UK.

The fasted 5G speed I can ever get in Birmingham area is around 125mps but usually around 90mps.    I am travelling in Europe - Germany and Switzerland and in good signal ares - in or close to major cities I regularly get 425mps!!   Why is UK speed s...

Not registered on network

If your mobile does not work yet all the advice on here points you in a direction to call? Going around i circles here.Mobile was working for calls yesterday. Today stats no network registered. Can any one advise?I read info about using 4G calling of...

letitia2 by Explorer
  • 10904 Views
  • 3 replies
  • 0 Helpful

WiFi calling

My Nokia G21 has a button for EE WiFi calling, but is not working. I assumed you just press the button on and hey presto but nothing. Am I doing It right? Are there other instructions? Do I need to purchase an add on to get it to work?Thankyou

Kaywivane by Contributor
  • 864 Views
  • 10 replies
  • 1 Helpful