Hello there,
I have been experiencing with my EE mobile network. Over the past couple of months;, I have noticed a significant decline in network performance.
Regardless of where I am whether at home; work; or traveling my phone often shows only one or two bars of signal strength. This happens even in areas where I pre;viously had excellent coverage.
Calls drop unexpectedly and frequently. This is; particularly problematic as I rely on my phone for both personal and professional communications.
My 5G data speeds are inconsistent and often very slow; making it difficult to stream; videos; browse the internet; or use apps that require data.;
Restarted my phone multiple times
Checked for software updates and installed them
Reset network settings
Removed and reinserted the SIM card
Despite these efforts; the issues persist. I have also contacted EE customer service multiple times. While they have been courteous; the solutions provided have been temporary at best. I am feeling quite frustrated and am seeking advice from this community.
Also, I have gone through this post: https://community.ee.co.uk/t5/Mobile-Network-discussions/Re-Is-it-just-me-or-is-ee-phone-signal-poor...minitab/td-p/1344998 which definitely helped me out a lot.
Has anyone else experienced similar problems? If so; how did you resolve them? Are there any specific steps or settings I should check that might not be immediately obvious? Additionally; any tips on effectively; communicating these issues to customer service to get a more permanent solution; would be greatly appreciated.
Thank you in advance for your help and assistance.
