I have no mobile signal for a week now

[JadeT24]

Did this get resolved?

I haven't been able to use my phone for a week now as it has no signal or service. I went into you store and they said it was just in my area but I have just spent the weekend in Cardiff and still have no signal. I need this resolved as I have no means of being contacted in relation to work and other things. 

[bristolian]

Yours sounds more like a phone issue than network one.

When did you last restart your phone? Or at the very least, toggle flight mode.

[JadeT24]

I've restarted, rebooted, put in airplane mode, checked for networks. I thought it was an issue with my phone so have had a new handset since Friday and that still hasn't solved the issue so it is definitely an issue with EE.

[bristolian]

What was the result of your "check for networks"? Did EE show on a manual network search, and if so, what happened when you manually selected it?

The suggestion that this is a network issue is to conclude that EE has had a complete outage in Cardiff for 2 days. That would generate significant volumes of complaints, posts to this forum and potentially press attention - none of those have happened.

[Schockwave]

@JadeT24  Since you have tried a new phone and the same thing seems to be happening, could it be that your SIM card has developed a fault? You can then request a replacement SIM card and if you are near a high street EE store, with photo ID, you can get a replacement SIM card, or order a replacement SIM card.

[JadeT24]

I have also had a new SIM card and still no luck, I've put in another network SIM (o2) and this has worked fine, but still 'emergency calls only'. 

When I speak to the bot they keep asking me to call that number but I can't call as it tells me the I am 'not registered to a network.'

Not sure what to do to rectify this.

[JadeT24]

Yeah I tried to check for networks but it just tells me that it's not available or to try again later. 

So there is a complete outage of Cardiff and Bristol?

[bristolian]

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@JadeT24 wrote:

Yeah I tried to check for networks but it just tells me that it's not available or to try again later.

That's not an error I would expect from a network search. You could get "no networks found" (or similar wording), at which point the phone should revert to the previous menu. Or you'd get a list of available networks.

Perhaps visit an EE retail store and demonstrate this error to them. The same retail shop should be able to perform a 2way SIM-swap with another EE SIM. That would prove whether the issue is with your SIM/account, or your phone.