No service on my phone

[Mazi1978]

Hi All

i have not been able to make or receive calls on my phone and even data connection is not working. The display I see say “no service” what could be the issue and how can I resolve this please 

[FIZZYLP]

Hello @Mazi1978 

Sorry to hear you’ve been experiencing issues.

This a new SIM card?

This a PAK Code Transfer?

This a old SIM card?

Depending on which one you answer to will determine the next steps.

for example:

A new SIM card requires activation.

PAK Codes Transfers even though NOT every common can leave you without any service for 24 hours while the transfer and porting it taking place.

Old SIM can get faulty and should be changed every 4 years to prevent any issue malfunctions.

If none of this apply it could be a fault in your area, just to make sure you can view the masts status HERE.

Also what mobile device are you using?