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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4268 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3647 Views
  • 0 replies
  • 5 Helpful

Loss of mobile data connection

Since I've changed my plan and increased my data ,I have had problems with having no data to off and on  when it's on there is no 4g showing by the signal which is weird. I do have a old sim card but is still 4g I'm on a 5g plan. Could this be the pr...

jenski2 by Visitor
  • 397 Views
  • 1 replies
  • 1 Helpful

5G speed

Does anyone have any issues with their 5G speeds? I pay £85 a month and seem to only get an average of about 5-10 mbps. I live in London with full 5G signal. It is very frustrating. Can someone help? 

JW360- by Investigator
  • 2014 Views
  • 8 replies
  • 4 Helpful

No signal

I've had no signal in North Shields for 4 days now!.. when will this be sorted out? And am I going to be reimbursed for business loss? 

Why is EE signal rubbish in Caerphilly area

Is anyone else having issues with making calls in the Caerphilly area? I cannot believe that EE is the best network for 10 years in a row, if that is true what on earth are the rest like!? If I can ring out it takes about a minute to connect. After t...

No service

Hi, I  have been having no service on my current mobile (iPhone 13) for the last 3months. I cannot use my phone for basic things such as making a phone call or texting. I am currently in a 24month contract with EE. I have spoken to them on the phone ...

Microtik 4g router connection issues

Hi,Same for me as a couple of other posts.The connection is now only showing 3GHSDPS & HSUPAcellid 12857722Lac 1150 Earfcn 10761 DL frq 2152.2Im running a microtik R11eLTE and have had no issues for years now, ive made no changes my end,  also the si...

swac3 by Established Contributor
  • 688 Views
  • 5 replies
  • 0 Helpful

Resolved! Multiple connections now runing at 3G HSDPA not LTE

We have multiple connctions all over the UK that have been runing for over 2 years, using external modems, (mikrotik) with no isusses, but since the 7th of Dec over 10 Sites have dropped to useing 3G HSDPA, constant drops in connections, run a scan a...

ineedbr by Investigator
  • 1515 Views
  • 15 replies
  • 5 Helpful