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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5470 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5814 Views
  • 0 replies
  • 6 Helpful

Resolved! 5G to VoLTE or 3G

I’m trying to work out if I have a problem or if my iPhone 12  is doing what it should. I was under the impression that when I am in a 5G area and a call comes in then my phone should drop down to 4G and use VoLTE for the call.  (EE doesn’t have 5G S...

Techhead by Expert Contributor
  • 3262 Views
  • 10 replies
  • 5 Helpful

Re: Is it just me or is ee phone signal poor

I'm having the same problem since Monday 18th March 2024.My phone data used to work perfectly in my flat and outside. Now it only works properly outside.Nothing has changed in my flat or surrounding the building.The connection inside is terrible. I s...

Fixit1 by Visitor
  • 291 Views
  • 1 replies
  • 1 Helpful

No SIM No service near Bond Street London

Over the last 2 or 3 weeks I have lost serviceFor example I had good service last night indoors but none at all since early morning.Sometimes service returns after switching the phone off and on. The coverage tool reports excellent 4G and 5G service....

Rprasad1 by Explorer
  • 324 Views
  • 1 replies
  • 0 Helpful

5G down for maintenance?

New to this forum.My 5G service from EE cell tower 22795 (4G ID in cellmapper) has stopped working today.  Is there equipment failure or is it down for maintenance?  Is there any way to find out?BTW, cellmapper only shows LTE band 3 but assume that c...

Why is EE network cover so poor?

Not sure what anyone can do on a forum but I wondered if anyone in my area (Grasscroft/Uppermill) has problems with EE voice and data? Unlikely anyone from these areas will read this I suppose, but worth a shot.I only switched to EE from Vodafone a f...

bobbySeg by Investigator
  • 1121 Views
  • 5 replies
  • 1 Helpful

Re: Is it just me or is ee phone signal poor

My mobile connection has been awful for the past two weeks, with repeated intermittent loss of signal. This weekend in particular was very bad resulting in my having to restart my phone up to ten times on one day (Sunday 17th March 2024).I did go to ...

EE_T by Visitor
  • 545 Views
  • 2 replies
  • 1 Helpful