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Signal

Emma424
Investigator
Investigator

‎11-02-2024 02:16 PM

Hi can please help me as I haven't had signal for the past month and I have paid my bill and I can't make calls or Receive calls aswell I have e taken the sim out and put it back in plus I have done Airplane mode turning it off then back on and still nothing 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎11-02-2024 02:37 PM

Hi @Emma424 

  • What device do you have and did you get it from EE. 
  • Have you tried the SIM in another device.
  • Are you in the UK. 
  • Does this issue only happen in one location (home,work etc)
  • Can you use WiFi calling. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Emma424
Investigator
Investigator
In response to Northerner

‎11-02-2024 02:40 PM

I have got a Samsung galaxy S23 ultra and I got it from EE I have done everything I can think of and I'm from the uk 

0 Helpful
bristolian
Legend
Legend

‎11-02-2024 02:48 PM

Are you only having this "no coverage" problem in one specific location, or is it non-area-specific and it happens everywhere?

The former could potentially be a protracted coverage issue, but the latter would suggest a device/SIM problem.

Do other EE users have similar problems in the same location you do?

0 Helpful