Sim in old phone - no network

[Tommyjw]

Hi all

My phone recently had a screen issue which im due to get repaired, so i've put my sim in my old phone (was on EE was just an upgrade) and i just cant get the network to work. It has the sim, and an esim, and its just not registering, so i cant even call anybody for support. I  hought it would be as simple as putting the sim in and it working..

Tried restarting, cleaning sim , putting in the sim 1 and 2 slot, disabling and enabling eSim ad physical sim options

Network operators page is empty, the sim manager page recognises the sim and esim with my number & it being EE

Any ideas be helpful, ta

[Christopher_G]

Hi @Tommyjw 

Welcome to the community.

Is the phone on the latest software version? It may be worth checking if there's an update.
Chris

[bristolian]

Are you saying there's no networks being identified on a manual network search? That's a faulty phone, or a total coverage not-spot if so.