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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3027 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2250 Views
  • 0 replies
  • 5 Helpful

No network service

I have had no network service on my phone for almost 5 days I have put my SIM into another EE phone and same thing on that one I can use WiFi but that's it I went into the ee shop in town and they sent me a new SIM that one still isn't working I can'...

Not mobile internet

Currently in the  Crawley area. Wednesday was the last time I had any internet outside. Thursday and today all I get is LTE but nothing loads and my phone says no internet connection. Only WiFi in the hotel iv been staying at. The signel cheacker say...

Leah1997 by Explorer
  • 386 Views
  • 3 replies
  • 1 Helpful

Tenbury Wells WR6 signal

  Unreliable signal. Any explanation  why the mast keeps going down apart from the fact it'll be fixed within 16 hours. If anyone from the EE team could research the problem id be grateful. Many Thanks! 

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Re: Is it just me or is ee phone signal poor

My signal has dropped off completely on an iPhone 11 that was working fine. Both the data and phone signal improved slightly when I turned in 4g off snd click yes to WiFi calls  but it is still much worse than 4 weeks ago and the status and coverage ...

Lisab22 by Explorer
  • 4635 Views
  • 7 replies
  • 5 Helpful

significant decline in 5G/4G & Service

I’ve noticed a significant decline in the network’s performance over the last 6-12 months despite upgrading to the new iPhone recently. The 5G/4G connectivity in most places including built-up areas has become increasingly inconsistent, often leaving...

4g signal

Any one having signal an load speed issue, I pay for 5g only ever get 4g an last week or so it’s been so slow it’s depressing waiting

Binnie187 by Investigator
  • 325 Views
  • 2 replies
  • 1 Helpful