No service

agribble
Investigator
Investigator

Hi,

I want to know if there is a link to a package that I can buy to boost my service and get at least 4G while I am out at work. The moment I enter the town my service goes and I don’t get service unless I go out to the car park. This is not ideal and I need some service. Can EE boost the service round the area I am or have a package I can buy to get 4G if not 5G

2 REPLIES 2
Northerner
Grand Master
Grand Master

Hi @agribble 

Unfortunately not. EE covers most area but cannot guarantee a service everywhere. 

You can check for local issues on EE network status checker (click on check status)

https://coverage.ee.co.uk/coverage/ee

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
bristolian
Legend
Legend

Please correct me if I'm wrong, but your question is basically "how can I improve network coverage"?

There are 4 network operators in the UK, all have good and bad areas and there's no such thing as the perfect network who will provide 100% blanket national coverage.

Does the service you receive, broadly match that predicted by the "check coverage" option on the webtool? https://coverage.ee.co.uk/coverage/ee