Connection Checker Not working

[Pete2609]

Hi All,I came over to EE a month ago and the connection checker has never worked on iPhone 12 or Android A05s ,Does anyone have the same problem,I’m Battersea, London Area

[bristolian · Accepted solution]

What do you mean by the "connection checker"? And are you using it on your phone itself?

In what way has it never worked - what happens when you use it?

[Pete2609]

Hi Bristolian  Ive been trying to use the connection checker in the Help part on we app with my ee sim in the phone The galaxy A05 and not working from end of December,put the same app in my old iPhone 12 and same thing,says unavailable Just wondering if anyone else wherever they are having same problem,as said in first post I’m in London and don’t know if that matters,Thanks for reply 

[XRaySpeX]

@Pete2609 : Going to this link: Network Status Checker , does both Check coverage    &Check status work there or do they fail in the same way?

[Pete2609]

Cheers for that friend,Went to the link and it was perfect,Thanks 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Pete2609]

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Does anyone know why the Connection checker has not been working for about 4 weeks, That's the checker in the help checker in the EE App,I'm based London if that makes any difference, Help and advice would be appreciated 

[Leanne_T]

Hi @Pete2609 

Thanks for coming back to the community. 

Do you have location services turned on for the app? 

If so, have you tried removing and reinstalling the app? 

Leanne 🙂

[Pete2609]

Thanks for the reply,yes I have location turned on on both my Android and
iPhone,just won’t work,it does save my postcode, tried everything and I
have maximum bars signal ,Any suggestions

From

Peter Glover

[Leanne_T]

Do you get an error message? @Pete2609 

Have you tried removing and reinstalling the app? 

Leanne.