Problems with the sim

[Chris828]

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the phone doesn't work inside the house and I'm forced to go out into the garden which also doesn't work as it should, initially I thought it was the switch from one operator to another, instead it continues to give problems, second problem, if I go shopping I can't pay, because the internet doesn't work inside the shop while before I had no problems now I have to bring  cash with me' for any failed payments, third problem I pay more for spam calls and I receive many more whereas before I receive one every three months or so, can someone help me understand what's wrong? Thanks  

[XRaySpeX]

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@Chris828 wrote:

third problem I pay more for spam calls

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You don't pay for (spam) calls you receive in UK.

[Chris828]

I am in the UK, and at home there is no signal, as well as in other houses or shops, can it be solved or not? Thanks 

[XRaySpeX]

Have you Check service status having given your post code there on the Network Status Checker and reported your problem via that link?

[Chris828]

Yes I did the checks with the Post code and it also gives me problems to enter the EE site as in screenshot 

[XRaySpeX]

That screenshot doesn't look like "No probs"!

[Chris828]

For me it's a bit of a problem not to access the services, Calls and payments, however if I wanted to cancel the contract of a SIM that I started two weeks ago what should I do?

[Schockwave]

@Chris828 , are you able to check to see if it is a problem with your phone? You can either do a sim swap with someone, who has an unlocked phone or go to an EE high street store to see if the problem is with your phone or SIM card if you are near one.

[Chris828]

The problem is not the phone because it is new and it did not give me problems before changing, if I had not had problems I would not have written on the community, I do not have time to go to a dealer, thanks

[XRaySpeX]

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.