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Roaming in Spain

jthaker
Explorer

‎21-06-2025 11:34 PM - last edited on ‎22-06-2025 08:10 AM by

My brother arrived in Spain today and is having the same problems.  I tried to sort it by phoning EE but they are closed. The app and EE online are undergoing maintenance.  It would have been better if we could add the 7 day pass in advance from the UK before travelling. This is causing my brother and I a lot of inconvenience.  I hope the app works soon. I will phone EE in the morning but my brother cannot use his data etc from Spain at the moment.  

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2 REPLIES 2
jthaker
Explorer

‎21-06-2025 11:35 PM

Hi. Please can you help? 

 

0 Helpful
Michael_D
EE Community Support Team

‎22-06-2025 08:12 AM

Hi @jthaker 

Thanks for coming to the community.

Your post has been moved to its own thread to make sure you get the help you need.

What exactly is happening on the phone?

Are you picking up signal from a local network and did you get a welcome text when the phone was switched on?

Are you able to use the app this morning?

Michael