Business account, no roaming service and cannot see/link my products

[rafaeloghlu]

Hi everyone,

we recently signed up for EE business, however I am still not able to add the products (our SIMs) to my account. Additionally, we were told we will have roaming in Europe, but when when I was in Oslo, roaming did not work, a message from EE said to pay 2.26£ per day for roaming. I am traveling tomorrow to the EU, and wonder if I will have roaming, or how I can activate it. I don’t want to pay any amount during my stay in the EU, as it should be covered by the plan. 
Please help 🆘 

[XRaySpeX]

@rafaeloghlu : Did you text ROAMING to 150 before you departed UK to enable the roaming ability on your a/c?

[rafaeloghlu]

Thanks.

no, I didn’t. I’ll do tomorrow before leaving the UK. Right now the services aren’t working I presume. I hope it will work. 

but problem is not only with roaming, I cannot see any products, I cannot link my products to my account either. I will call the customer service tomorrow. 

[Michael_D · Accepted solution]

I think a call to our business team is a good idea @rafaeloghlu. 

They'll be able to bring up your account and make sure that you are all set to go and see what the best options are for you.

You can find the  numbers to reach the team on our business contact page.

Michael