06-05-2025 11:01 AM
Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the phone doesn't work inside the house and I'm forced to go out into the garden which also doesn't work as it should, initially I thought it was the switch from one operator to another, instead it continues to give problems, second problem, if I go shopping I can't pay, because the internet doesn't work inside the shop while before I had no problems now I have to bring cash with me' for any failed payments, third problem I pay more for spam calls and I receive many more whereas before I receive one every three months or so, can someone help me understand what's wrong? Thanks
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06-05-2025 01:46 PM
From what you've described, you're potentially a tad unlucky but ultimately you're experiencing poor coverage areas where WiFi-calling would be a good mitigation indoors.
You mention that the problem can't be with your phone, a good test of this would be to perform a manual network search when it shows no coverage. Does EE appear as available?
Are these all locations where the online coverage tool predicts good service?
06-05-2025 01:56 PM
I have tried everything described, wifi they don't hear me, without they don't hear me, outside in other environments it doesn't work as it should, I'm sorry but I don't intend to continue with my phone number, very important for my work , I tried to do some line tests and it doesn't work as it should, I just saw that my number was activated 13 days ago, what can I do?
06-05-2025 02:02 PM
You mention that the problem can't be with your phone, a good test of this would be to perform a manual network search when it shows no coverage. Does EE appear as available?
Are these all locations where the online coverage tool predicts good service?
What do you mean by "tried to do some line tests and it doesn't work"?
06-05-2025 02:12 PM
Phone CS to cancel, hopefully FoC within the cooling-off period.
06-05-2025 02:35 PM
My phone number was activated on April 23rd, I still have time to go back to my old operator for just one phone number
06-05-2025 03:14 PM
How do I get my PAC?
06-05-2025 03:16 PM
Text PAC to 65075