Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

No mobile internet after upgrade.

Hi. I recently swapped my pixel 6 for the oppo x5 find. I received a new SIM with the phone (same number). I have unlimited mobile data but when I switch it on nothing is happening. Any help would be greatly appreciated. Thank you.

Resolved! Gifting data

I have 5 members on my family account but can only gift to 3 out of the other 4 people. The account I cannot gift to is a sim-only no frills plan. For some reason when I go to gift data from the My EE app that number does not come up as available to ...

Roaming not working in Thailand

I’m new to EE but I signed up recently and i took a roaming plan on because I travel a lot. I’ve arrived in Thailand and my phone has a nice 5g sign… but my phone won’t connect to any internet. I’ve checked my account settings and they confirm i am s...

Data gift from my pad to my phone

Resolved! Finished data

How do I get data before my next subscription

mobile data

how do i top up mobile data

won’t let me put card detail in

won’t let me put my card details in and, it’s doing my head in.

Gifting data

I reguarly gift data so i know what im doing with it. Today neither the two phones that have the spare data are being allowed to gift data to the third device that needs it. I have tried via the app and using the website through a browser. Ive cleare...

Data not working

Hi, my phone data stopped working a few days ago on my Samsung Galaxy A12. I have tried turning data roaming off then back on, mobile data off then on, airplane mode if off, turned phone off then back on, no software update outstanding. No data a...

Change my order

I signed up for a mobile and iphone 13 contract for £52 per month, I asked the seller if it was unlimited data he said yes, but an email came saying it was only 5G data Order number: xxxxxxxxxxxx