Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data gifting not registering

Philpeel
Explorer

‎22-05-2023 01:36 PM

I've data gifted twice to my wife's phone. 2 GB then 500Mb. This shows on my account but her phone is still saying its got 0 data. 

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎22-05-2023 04:26 PM

@Philpeel   Where are you reading that on her phone ?   The device itself doesn’t know you gifted data.    Providing it shows on the account then she’s got data to use. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Philpeel
Explorer
In response to Chris_B

‎22-05-2023 04:37 PM - last edited on ‎22-05-2023 05:27 PM by Established Contributor

Her phone is also under my account. So I can see that it is showing zero
and her phone has no data left,.
But my account shows that the data has been gifted.
--
 

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
Christopher_G
EE Community Support Team
In response to Philpeel

‎22-05-2023 06:08 PM

Hi @Philpeel 

If you speak to our Mobile Care team, they'll be able to look into what's happened and gift the data manually for you.

Chris