Mobile Data not showing Sim

[abbiebowles2403]

My IPad mobile data has disappeared. I have scanned the QR code and also put the details manually and it still isn’t working and says to contact network provider. Worked last night. Iv tried replacing the sim and restarting the iPad too still no luck.

[Katie_B]

Good morning @abbiebowles2403. 

Are you able to text AL to 150 from your iPad?

Katie

[abbiebowles2403]

No saying not delivered

Sent from my iPhone

[abbiebowles2403]

No this states not delivered 

[Chris_B]

@abbiebowles2403   You can not send text messages from an iPad.    You can however use THIS  to see what data allowance you do have 

[abbiebowles2403]

This is not the problem I have.

Sent from my iPhone

[James_B]

Are you trying to activate a new eSIM on your iPad @abbiebowles2403?

If you are, you'll need to call Customer Care to authorise the SIM swap.

James

[abbiebowles2403]

Yes I have tried to as an option to try and fix the problem. What is the best number to call?

Sent from my iPhone

[James_B]

Hi @abbiebowles2403,

If you have an EE phone, you can call 150. If not, please call 07953 966 150.

Thanks

James