Mobile Data not showing Sim

abbiebowles2403
Investigator
Investigator

‎22-05-2023 06:31 AM

My IPad mobile data has disappeared. I have scanned the QR code and also put the details manually and it still isn’t working and says to contact network provider. Worked last night. Iv tried replacing the sim and restarting the iPad too still no luck.

0 Helpful
8 REPLIES 8
Katie_B
EE Community Support Team

‎22-05-2023 08:06 AM

Good morning @abbiebowles2403. 

Are you able to text AL to 150 from your iPad?

Katie

0 Helpful
abbiebowles2403
Investigator
Investigator
In response to Katie_B

‎22-05-2023 06:51 PM

No saying not delivered

Sent from my iPhone
0 Helpful
abbiebowles2403
Investigator
Investigator
In response to Katie_B

‎22-05-2023 06:57 PM

No this states not delivered 

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Chris_B
EE Community Star
EE Community Star
In response to abbiebowles2403

‎22-05-2023 07:56 PM

@abbiebowles2403   You can not send text messages from an iPad.    You can however use THIS  to see what data allowance you do have 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
abbiebowles2403
Investigator
Investigator
In response to Chris_B

‎22-05-2023 10:16 PM

This is not the problem I have.

Sent from my iPhone
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James_B
EE Community Manager
EE Community Manager
In response to Chris_B

‎23-05-2023 08:07 AM

Are you trying to activate a new eSIM on your iPad @abbiebowles2403?

If you are, you'll need to call Customer Care to authorise the SIM swap.

James

abbiebowles2403
Investigator
Investigator
In response to James_B

‎23-05-2023 08:15 AM

Yes I have tried to as an option to try and fix the problem. What is the best number to call?

Sent from my iPhone
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James_B
EE Community Manager
EE Community Manager
In response to abbiebowles2403

‎23-05-2023 08:17 AM

Hi @abbiebowles2403,

If you have an EE phone, you can call 150. If not, please call 07953 966 150.

Thanks

James