Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 190251 Views
  • 50 replies
  • 24 Helpful

Has something gone wrong with EE Mobile Broadband routing?

I'm trying to understand what's happened with EE's Mobile broadband performance, because it's fallen off a cliff in the past few days.The culprit appears to be in the way the routing is configured, as whenever I run a traceroute, it flounders around ...

dave_101 by Investigator
  • 3497 Views
  • 18 replies
  • 2 Helpful

Ridiculous data usage

I appear to have used an obscene amount of data since I last topped up just over a week ago, 55gig, despite not having used my phone anymore than normal. I usually use about 40gig a month and always have data left at the end of the month, but for som...

Alan160 by Explorer
  • 477 Views
  • 1 replies
  • 0 Helpful

4G mini Wi-Fi router

I live in rural Scotland very close to an EE mast. I bought the 4G mini router based on the fact that my EE work phone (I phone SE) gets a download speed of 100Mbs nearly all the time. The mini wi fi is nowhere near that speed but fluctuates massivel...

Re: Happy customer

I was being paid every month 78 pound my internet is not working properly it's too slowly what's the problemthank you 

Roaming in the usa

please help- I’m in the USA and I can’t seem to Roam despite trying to buy a roaming pass- I can’t send texts or call the EE mobile number from my phone. I also didn’t get the standard roaming message when I landed. I’ve bought a wifI package to be a...

Resolved! slow internet speed on mobile

Hi. I just renew my plan to monthly SIM 10GB plan and after that my internet speed dropped rapidly. When I am connected to WiFi it is OK ( around 30Mb) but when I am conected using mobile data - speed dropping between 1Mb to 9Mb?Any Suggestions?

Resolved! How do I check my data usage

My data ran out very quickly this month - I was connected to wifi hiw di I check my data using sugar or find out why I went though my data so quickly can anyone help please 

KateJJ by Visitor
  • 2170 Views
  • 1 replies
  • 0 Helpful