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Data abroad

Lulumhpearson
Visitor

‎28-04-2023 01:30 PM

I have a package deal to use my data abroad while I’m outside of the UK and away in the EU. It has been working fine until now. I traveled from France to Spain today and my data has disappeared. I can’t call, text or do anything. Why is this? and how can I fix it? Thanks 🙂 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎28-04-2023 01:38 PM

@Lulumhpearson  have you tried just restarting the device?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎28-04-2023 05:51 PM

If the roaming facility is active on your line, then many connectivity problems are caused by a local network issue.

Toggling flight mode or manually selecting an alternative local operator, often resolves this,.