Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

EE Sim wont work in ASUS 4G-AX56 Router

Hi All, im pulling my hair out. Does anyone know how to set up my ASUS 4G-AX56 Router to use my EE data only sim. I ordered an EE 4G Router and was told it was now discontinued so i changed it to a 5G Router, long story short, no stock and couldnt w...

Resolved! Unlimited data add on

I currently have the unlimited mobile data add on but have reached the end of my contract so I can upgrade. What is the criteria for being able to get the mobile data add on? Can i just buy any plan and get the add on after to maybe save a bit of mon...

Resolved! Car Disagrees with My EE Data

My car (Jag iPace) tells me I've used 90% of the data allowance but the My EE app shows I've hardly used anything (3.9gb of 4.0gb). I think this is correct as SIM has only been in and activated since about 30th April - any thoughts please1

Post regarding gifting data

even tho the myee is Uber maintenance how can you gift data if you needed to that’s my only question am asking

Resolved! STOP ALL data Inc free data

how can I stop the "stay connected" ½mbps function on one of my 4 lines in my name? I need the data to be stopped without touching the phone. Any ideas?

Data usage

Hello, my mobile data plan is 150gb per month, why today’s refreshed and start 139.xxgb!?? Please help to clarify ASAP!

Resolved! Content lock

Hello, can someone please give me a simple step by step guide to removing content lock? I have a debit card and can not find a way to remove it anywhere. Thank you.

Unlimited data add on

I'm having trouble purchasing an add on. Reply message states....Sorry we weren't able to add this offer, please try again later, don.t forget that any existing Add On that you may have need to have expired before you can add another.I don't currentl...

Checking data usage abroad

Hello, I am working in the canaries for 3 months and I know I get 50gb of internet. But how do I check what I’ve used as it is not going down on the ap when I check my usage. thanks, steph

Charged for new 1GB of Data

I upgraded my kids' phones last week. I have just looked at the latest bill and I have been charged £19 for a 1GB Data Boost. I don't remember asking for this and when I got the text about it, I assumed it was free so I'm not sure why I've been charg...