My network just got disconnected

Lorrlorr
Investigator
Investigator
 
15 REPLIES 15
bristolian
EE Community Star
EE Community Star

Can you explain a bit more, what you mean by your network being disconnected?

Are you having coverage issues?

It shows no service for the first time haven’t experienced before and I can’t call EE too?

 

is it everyone or just me?

Christopher_G
EE Community Support Team

Have you tried restarting your phone, @Lorrlorr?

Chris

Yes soo many times 🥺what’s happening 

Christopher_G
EE Community Support Team

Thanks, @Lorrlorr 

If you pop your postcode into our coverage checker and hit 'check status', are there any issues that we're aware of in your area?

Chris

No issues popped

 

is there anything wrong with my number?

Christopher_G
EE Community Support Team

OK, thanks for checking, @Lorrlorr 

I would recommend speaking to our Technical Support team so they can check for you.

Chris

Not connecting as well

 

no live chat for EE?

Christopher_G
EE Community Support Team

Yes, there's a live chat on that link for pay monthly customers, @Lorrlorr.

If you can't access it, I'd recommend calling one of the contact numbers from another phone.

Chris