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My network just got disconnected

Lorrlorr
Investigator
Investigator

‎27-04-2023 12:09 PM

 
0 Helpful
15 REPLIES 15
Lorrlorr
Investigator
Investigator

‎28-04-2023 07:42 PM

So I got to the EE shop with my ID and they claim my sim has been cancelled and have no reason for that , how’s this even possible please?  

how can I get my number back?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Lorrlorr

‎29-04-2023 08:04 AM

Hi @Lorrlorr,

Was it a pay as you go or pay monthly plan?

James

0 Helpful
Lorrlorr
Investigator
Investigator
In response to James_B

‎29-04-2023 10:02 AM

Pay as you go

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Lorrlorr

‎29-04-2023 10:04 AM

Hi @Lorrlorr,

When was the last time you used your SIM for a chargeable service? If it was over 179 days ago, your account will be in hibernation.

Please see What is pay as you go and flex hibernation, and how do I stop it? for more information.

James

0 Helpful
Lorrlorr
Investigator
Investigator
In response to James_B

‎29-04-2023 10:06 AM

My sim is not even up to 100 days just this February I bought 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Lorrlorr

‎29-04-2023 10:44 AM

Hi @Lorrlorr,

Our Customer Care Team will be happy to take a look at what's happened if you get in touch.

Thanks

James

0 Helpful