Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 168132 Views
  • 50 replies
  • 23 Helpful

Resolved! Lost phone

Hi I reported my phone lost months ago then gave me a new phone and a SIM card with the same number does ee delete everything off my phone like wallet and photos and contacts and messages 

Resolved! Fair use policy - 50gb per monthly cycle?

Hi, I'm going to be travelling in France/Spain/Germany for 6 weeks and will be working for a period of that time and my job is data hungry (I use a 4G mobile data router in my motorhome).My question is whether the £15 roaming fee is for 50gb per mont...

Data gifting

Hi it will not let me gift data to a new number in my family plan, can you help?

5g is so slow its unusable but I cant turn it off

Where I live we were one of the earlier places to adopt 5g.Over the last few months it's got slower and slower until it reality it's unusable. I really want to go back to 4g but I can't as my phone is pretty much stock android and the SIM configurati...

Renoir64 by Contributor
  • 14277 Views
  • 20 replies
  • 3 Helpful

Resolved! Morocco

Why does my travel pass not work in Morocco. I also cannot find any options to buy a data add on online 

Lescon by Visitor
  • 464 Views
  • 1 replies
  • 0 Helpful

Tenda 4G680V2.0 not connecting in LTE mode

Hello,I’m trying to test out an EE sim in a Tenda 4G680V2.0 router to see if I can get a decent 4G connection. On initially turning on, I appeared to get a signal, but no internet connection. I checked the auto mode derived APN and noted that it was ...