Why is my mobile data not working?

[Leanne_T]

Hi @pixie48 

Thanks for coming here. 

What device are you using? 

Are you in the UK? 

Leanne 🙂

[pixie48]

yes I'm in the UK. i have a galaxy s6 edge

[Leanne_T]

Thanks @pixie48 

Have you restarted the phone? 

What happens when you try and use data? 

Leanne 🙂

[pixie48]

yes i have restarted multiple times and my daughter has also tried lots of things suggested by the community as i am not very good with tech but nothing seems to works!

as soon as i am out of range of Wi-Fi my phone  just says no network?

[Leanne_T]

Thanks @pixie48 

Is the SIM pay as you go or pay monthly? 

Leanne.

[pixie48]

it's pay as you go

[Leanne_T]

Thanks @pixie48 

When was the last time you used the SIM card? 

If this is showing no service, could this have gone into hibernation? 

Full details can be found here, What is pay as you go and flex hibernation, and how do I stop it?. 

Leanne 🙂

[pixie48]

I make calls and send texts

[Leanne_T]

Can you make calls and send texts when away from WiFi @pixie48? 

Are you able to try the SIM card in another phone to see if the same happens? 

Leanne 🙂