Why is my mobile data not working?

[pixie48]

yes i make calls and text when away from Wi-Fi.  No i don't have another phone i can use

[Leanne_T]

Thanks @pixie48 

Do you have data turned on in your My EE account, you can check this in the My EE app > Menu > Settings and Permissions > Use data, is this turned on? 

Do you have a data allowance with your pack? 

Leanne 🙂

[pixie48]

yes i have data allowance with my pack.

i have turned on everything i can find that looks like it might relate to data but still nothing!!

[Leanne_T]

Thanks @pixie48 

In this case, please give us a call on 150 and the team will get this looked into for you and see what could be the cause of your data not working. 

Leanne 🙂

[pixie48]

ok thank you Leanne

[Leanne_T]

No problem @pixie48 

Let me know how it goes 🙂

Leanne.