15-05-2023 03:03 AM
Hello, I'm an international student from South Korea and I'm using a 100GB subscription pack.
Since last Thursday (11th May), my EE data suddenly doesn't work in some apps and websites.
It is definitely not a device problem because everything works well when connected to Wi-Fi.
And also when I connect my laptop to my phone hotspot, the same problem happens.
It is not a parental control issue too.
This problem mostly happens when I try to use Korean apps or websites. But sometimes my Outlook or other Google websites also doesn't work. (It loads veeeeeeeeeery slowly or fails to load, but sometimes it works!!!).
I tried to solve these issues in several ways. Installing VPN, changing ipv4, rebooting network options...etc
Fortunately, I installed VPN on my phone and this issue is completely resolved.
But it didn't work at all when I connected my laptop to a hotspot and then tried the same methods. I installed several VPNs, and changed ipv4 on my laptop but none of them works.
It is very important to solve this problem because I usually use all the data by connecting hotspots to my laptop.
I see a few people in this community who have had the same problem from exactly the same date as me.
I think this is an EE network issue. What should I do in this situation?
15-05-2023 07:53 AM
Hi @Jiwon23
It may just be that some sites don't allow access to EU users becase of the EU data protection regulations. The fact it works if you use a VPN suggests this maybe the issue.
Have you tried restarting your device?
Thanks
15-05-2023 02:46 PM
Yes, I restarted my devices several times. But it didn't work.
But there wasn't any problem before 11th May. I have used my EE data for several months.
and I cannot find any news about the new EU data protection regulations which applied on 11th May.
But thank you for helping me
15-05-2023 03:15 PM
Hi @Jiwon23,
Welcome to the EE Community. 🙂
It could also be that the websites and apps you're having problems with, have content that isn't available in this region.
James
16-05-2023 10:03 AM
Hi Jiwon23.
I just noticed your post, and it is very similar to a problem I had which someone else posted in a different thread, see link below:
https://community.ee.co.uk/t5/Mobile-Data/Website-pages-apps-not-loading/td-p/1252783
The solution for both of us was to get a new SIM card from ee. Not sure why that works, but it did.
Hopefully this might help you too.
16-05-2023 10:06 AM
Thank you so much! I'll try it!
16-05-2023 10:24 AM
Let us know how you get on @Jiwon23
Leanne 🙂
20-05-2023 05:46 PM
I got a new sim on Friday from EE.
But the new sim wasn't working for 24 hours. (EE said sim swap only takes up to 24 hours)
So I just put my old EE sim, and surprisingly, it works...!
All the apps and websites are working!
Thank you for helping me!
20-05-2023 06:03 PM
No....Not as smooth as before
Apps and websites are working but the data keep disconnected...
20-05-2023 07:13 PM
No it works!!!
Love you everyone