Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 184929 Views
  • 50 replies
  • 24 Helpful

PS4 hotspot issue

Hi,I recently got a new iPhone with an unlimited 5g data plan. I was hoping to hotspot my PS4 with it to get faster connection speeds, however I get a NAT3 connection type and pretty slow speeds when I connect to the hotspot. Can anyone give some adv...

Umzy93 by Explorer
  • 652 Views
  • 2 replies
  • 0 Helpful

Data usage

How do I find out how much data I have used over the passed twelve months? 

GPS tracker GPRS data and EE PAYG SIM card questions

A GPS tracker has worked on a PAYG EE SIM card for over two years. The other day it suddenly stopped sending GPRS data. I can text the device and read and change settings. I can phone it, hang up and it returns a text of correct GPS location coordina...

Basil21 by Established Contributor
  • 2750 Views
  • 6 replies
  • 2 Helpful

Switching to Unlimited Data

I’ve recently upgraded to unlimited data before my EE bill had come out. It said it was £25 extra in my card and I paid £50 each month for my contract, now why am I currently having to pay out £83??Like I don’t understand how that’s come up to that.I...

Ca

N I add data to another mobile on ee?

Upgrading to sim only roaming

I can upgrade from now and am looking to go onto a sim only plan, however I'm a bit confused in terms of the roaming. It seems like the only way to have roaming included on the plan is with one of the extras 'roam abroad pass' or is there more benefi...

Data transfer

I have been credited with 40G of data as my broadband isn’t working. Problem is, it’s been credited to my partners mobile which doesn’t have internet access. I can’t find a way to transfer the data to my mobile. Both mobiles are in my name.

LouDL by Visitor
  • 366 Views
  • 1 replies
  • 0 Helpful

Data

I’m trying to buy data add on why is it not letting me 

Data usage

Hi, I am currently travelling in South America. I turned off my data roaming when I arrived and have only used the free Wi-Fi at the accommodation and at bars & restaurants. I have just paid my January bill but my account is showing 0 data available....

Jojo242 by Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful