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Website pages/apps not loading

Ccoe91
Investigator
Investigator

‎14-05-2023 09:31 AM

Hi,

Since Thursday (11th May 23) I have been having issues with my 4g network. Some pages/apps load fine, e.g Reddit, WhatsApp, Messenger, Gmail. Whereas others time out consistently e.g Outlook, Betting apps, Fotmob etc etc

While I am on WiFi it all works perfectly fine. I have made sure I have the right conent locks, I have troubleshooted consistently following EE suggestions and the coverage checker for my area still reads 100% for 4g. 

I got a new phone between the 11th and 13th and on each I had the same issue. These were the Pixel 3a and now the Pixel 7a. This leads me to think it's not a phone issue but rather an EE issue.

Any ideas? My phone is borderline unusable when I am at work and outside the house.

 

0 Helpful
13 REPLIES 13
Christopher_G
EE Community Support Team

‎14-05-2023 11:24 AM

Hi @Ccoe91 

Welcome to the community.

Have you tried changing the parental controls through your My EE account? This may help fix those problems.

Chris

0 Helpful
Ccoe91
Investigator
Investigator
In response to Christopher_G

‎14-05-2023 11:46 AM

I have indeed. I've changed them myself and I've also had support change them. Each time I've done this I've reset my phone and each time I still find I have the same issue. 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Ccoe91

‎14-05-2023 12:37 PM

OK, thanks @Ccoe91 

I recommend continuing to speak to our technical support team so they can look into this further.

Chris

0 Helpful
Slinklink20
Investigator
Investigator

‎14-05-2023 07:42 PM

Hi Ccoe,

Did you figure out what the problem was with this? I’m having the exact same issue with my Pixel 6, also on 4g, and it seemed to start in the last few days. 

Thanks!

0 Helpful
Ccoe91
Investigator
Investigator
In response to Slinklink20

‎14-05-2023 07:53 PM

Hey,

Nothing concrete yet. Been through all sorts with chat and eventually got forwarded through to a tech guru. They suggested it could be an issue with the SIM as i've had the issue across two phones. So tomorrow I'm going to an EE shop to get a new SIM and we'll see if what happens after that.

0 Helpful
Slinklink20
Investigator
Investigator
In response to Ccoe91

‎14-05-2023 08:02 PM

Hey,

Ok, thanks for letting me know. Hopefully that will solve the issue.

Cheers.
0 Helpful
Ccoe91
Investigator
Investigator
In response to Slinklink20

‎15-05-2023 07:01 PM

Hi again,

It was 100% a SIM issue. They gave me a new one in the store and I no longer have 4g issues. 

Could be the same with you, it's well worth a look.

Good luck!

0 Helpful
Katie_B
EE Community Support Team
In response to Ccoe91

‎16-05-2023 07:46 AM

Thanks for coming back and letting us know @Ccoe91. 

It's great to hear this is now resolved. 

Katie

0 Helpful
AmyBeal
Explorer

‎16-05-2023 08:04 AM

I have the same issue but not a new phone 

0 Helpful