14-05-2023 09:31 AM
Hi,
Since Thursday (11th May 23) I have been having issues with my 4g network. Some pages/apps load fine, e.g Reddit, WhatsApp, Messenger, Gmail. Whereas others time out consistently e.g Outlook, Betting apps, Fotmob etc etc
While I am on WiFi it all works perfectly fine. I have made sure I have the right conent locks, I have troubleshooted consistently following EE suggestions and the coverage checker for my area still reads 100% for 4g.
I got a new phone between the 11th and 13th and on each I had the same issue. These were the Pixel 3a and now the Pixel 7a. This leads me to think it's not a phone issue but rather an EE issue.
Any ideas? My phone is borderline unusable when I am at work and outside the house.
14-05-2023 11:24 AM
Hi @Ccoe91
Welcome to the community.
Have you tried changing the parental controls through your My EE account? This may help fix those problems.
Chris
14-05-2023 11:46 AM
I have indeed. I've changed them myself and I've also had support change them. Each time I've done this I've reset my phone and each time I still find I have the same issue.
14-05-2023 12:37 PM
OK, thanks @Ccoe91
I recommend continuing to speak to our technical support team so they can look into this further.
Chris
14-05-2023 07:42 PM
Hi Ccoe,
Did you figure out what the problem was with this? I’m having the exact same issue with my Pixel 6, also on 4g, and it seemed to start in the last few days.
Thanks!
14-05-2023 07:53 PM
Hey,
Nothing concrete yet. Been through all sorts with chat and eventually got forwarded through to a tech guru. They suggested it could be an issue with the SIM as i've had the issue across two phones. So tomorrow I'm going to an EE shop to get a new SIM and we'll see if what happens after that.
14-05-2023 08:02 PM
15-05-2023 07:01 PM
Hi again,
It was 100% a SIM issue. They gave me a new one in the store and I no longer have 4g issues.
Could be the same with you, it's well worth a look.
Good luck!
16-05-2023 07:46 AM
16-05-2023 08:04 AM
I have the same issue but not a new phone