Won’t let me gift any data

[janomm1]

Hi anyone help ? When I click on data usage it goes to blank screen but can get into all other screens perfectly.

is there something wrong with the website 

[Jacs81]

Also can’t gift data from mobile site.

[Mahoney87]

Hi, I downloaded the app rather than logging in through the web browser like I usually do and it’s let me do it. 

[Leanne_T]

Hi @Jacs81

Do you get an error message when you try and gift data? 

Can you gift data using the My EE app? 

Speak soon 🙂

Leanne.

[Jodiburton69]

A blank screen, it just won’t load.

Sent from my iPhone

[Leanne_T]

Hi @Jodiburton69

Are you using the My EE app or My EE account online? 

Leanne.

[Jodiburton69]

Online account. I called 150 and they gifted data for me. I don’t want the app.

Sent from my iPhone

[Leanne_T]

Have you tried a different browser @Jodiburton69

Did our mobile care team open a support ticket when you called? 

Leanne.

[Jodiburton69]

I’ve done it now. Won’t need to til end or next month. Just always been able to do it on my page til now.

Sent from my iPhone

[Leanne_T]

If this happens when you go to gift, please get back in touch and the team can raise a support ticket for your My EE account @Jodiburton69

Leanne 🙂

[JulieBurke]

Same problem, can’t gift data as screen goes blank. Been trying for 2 days. Help.