Add data option is blocked

[GarethStephen1]

Hi there. I need to add more data to my mobile but it says its blocked and to contact the account holder. I am the account holder?? I can't seem to remove the block

[XRaySpeX]

@GarethStephen1 : Look at http://add-on.ee.co.uk/purchase when it's not connected to WiFi to see what data add-ons are available.

[SofeaNn]

Should have provided “Thumbs down” button as well, no? This doesnt help at all

[Christopher_G]

Hi @SofeaNn 

Have you set yourself as the 'Bill Payer' in your My EE account? It's under the Manage Numbers section.

Chris

[SofeaNn]

not sure about that cuz i already asked your colleague via Twitter DM and they have resolved it for me. shout out to Bob.

[itsssonny]

Hi what was the resolution here?

I’m having exactly the same issue!

[Peter_W]

Hey there @itsssonny, welcome to the Community!
Are you getting the same error that you're not the account holder here?

If you are, have you tried the steps @Christopher_G recommended?
Peter

[EEisntverygood]

You guys really are useless and clueless

[EEisntverygood]

Well it'd not though is it... just tried chris

[Chris_B]

@EEisntverygood  If your setup as an account user and not as the bill payer you can not purchase data add ons.  Only the bill payer can do that as they control the account.    So at best guess you’re not set as the account bill payer and are still setup as a user of the account.   

 Just an hint it’s probably best not to try and insult someone who can help as why should they try and help you otherwise.