The EE Community

Voicemail notification missing

I recently switched to an esim on my Samsung S25 Ultra. Ever since doing this I no longer get a notification telling me that I have a voicemail waiting. How do I get this back?

Images/videos not loading on social media sites

I have a really weird issue and im hoping someone may be able to come up with a solution. Essentially when im on mobile data images/videos will randomly stop loading on sites like X & Facebook, this happens for about 30seconds then they load again, t...

Apple one not showing with full works plan

I have a full works plan that was upgraded in April 2025. Currently I have no inclusive extra chosen as I already have Netflix through BT. Apple One doesn’t show as an option for me to choose and I can’t work out why?

Programme descriptions in Guide are woeful

I’ve had BT for years and am now stuck with EE.Its onscreen guide to programmes and episode breakdowns is just dreadful.Some don’t include episode numbers and titles.  Here’s the description for every episode of “The Sopranos”, regardless of the titl...

Notification of intending direct debit much higher than expected and worrying

How can I pause my contract?

EE FlexPay upgrade terms

Hi all,My current SIM tariff expires in September and there will be 12 months remaining on the finance agreement for my phone. This is a flex pay agreement (SIM contract and phone finance agreement.)Can someone confirm once the SIM contract expires t...

Cannot Link Device

I'm a new business customer who joined EE and simply cannot link my device to the app, error message appears. I've been in persistant contact with tech support for almost 2 months now it's getting enormously frustrating. Have tried calling, emailing,...

Linking your EE products to your EE ID never works

Staff in store advised me to remove the account holder tag and re-add just the end-user tag from my husbands line as he was getting bombarded from EE reps selling additional services. I have repeatedly opted out as per GDPR.Removing the bill payer ta...