Mobile Data

A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Add ons

I can’t buy add ones at all. Is this going to be fixed soon?

Data usage

Hi I have also been in the same boat as you when I used it for 2 minutes with 20 GB and then it went to 2 I have figured out why and the reason is all about the money i read the terms and conditions and a little hidden clause in there states “ a few ...

Resolved! The date is not working on my phone

Resolved! Facebook, messenger WhatsApp does not work when on data

HiHaving trouble with my data all works fine on utube and most apps apart from Facebook, Messenger and what's app, I have phoned EE they say everything is how it should be, been into 4 EE shops and all they say is if you can get utube then your data...

my mobile data isn’t working

hello my data isn’t working, i have 117GB left but it won’t work out the house? any suggestions for the reason, been going on for days now.

Activating my mobile data on my ipad

I have a iPad on EE and never used it outside of the house, we are away and looking to activate the plan but don’t now how

Mobile data keeps goin off!

What is going on with EE lately? My mobile data keep shutting off at random times. It says no work being done ect by me (Wirral) so what is going on! Thanks

Slow internet

My internet are very slowly

Can I change my plan

Connecting Mobile to 2.4GHz

My mobile is 5G.I have an external light using an app which requires to connect by wi-fi using 2.4GHz.Please advise how can I change the mobile briefly in order to programme the floodlight?

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