Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 185047 Views
  • 50 replies
  • 24 Helpful

Gifted data not working says waiting

I was gifted data by my dad as I had ran out, however my data is not working and says on my app that it is “waiting”. I checked online and it says I have the 100MB of data but it is not working on my phone. How do I get my data to work? Already tried...

Resolved! Abroad pass day

I’ve been charged 11 times for data pass when abroad! The add which I have been using at all - connected to WiFi!As I understand for info I got when abroad I have unlimited data included in my plan so I don’t understand what I been billed for?It a lo...

Patty99 by Explorer
  • 600 Views
  • 4 replies
  • 6 Helpful

Re: Data top up

Hi. I have topped up my data for 30days by credit is not updating in my account

Re: Data allowance

Just upgraded unlimited plan but states my data *expired - can’t back up now 0 B used of a 100GB ???? Any support much appreciated in advance 

Internet

My internet is down on my phone it’s just stopped working since yesterday  

Jc1228 by Visitor
  • 346 Views
  • 1 replies
  • 1 Helpful

Data not working

I bought an 8g data plan but I’m not getting connected 

Ned7 by Investigator
  • 680 Views
  • 7 replies
  • 5 Helpful

How do I check the data on a pre-paid sim which is in a camera

Hello is there a way to check the data in a sim which is in a camera - it is a pre-paid 120gb sim for 12 months and I didn't have to register to get it to work - when I try and link it in the app it tells me to give the pin sent to the phone which I ...

Jaine138 by Explorer
  • 2113 Views
  • 4 replies
  • 0 Helpful

Suspended cards

Hello. We been abroad and spend all our data. And bill is paid ,but our cards is still suspended. Please,could you help me,as we need to use our data.thank you

Za28 by Visitor
  • 402 Views
  • 3 replies
  • 0 Helpful

Hi my internet has stopped working what czn I do

Jj5244 by Visitor
  • 995 Views
  • 1 replies
  • 0 Helpful