Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Snapchat does not access mobile data

Snapchat does not work on mobile data, it used to them just stopped.We have had a replacement SIM, logged out of Snapchat and back in, deleted the app and reinstalled, checked the app is up to date We have contacted Snapchat who advised the issue is ...

Resolved! Gifting Data

Anyone else having problems gifting data the last few days?It says "Sorry we're unable to show all, try later"thanks

How to make mobile data

Unusually high data use recently

Normally my 750mb pack lasts a month but something has changed. How can I find what’s causing it?

Urgenty attention

I took unlimited c9ntract but it saying I have over used my limit. What does that mean please And I could access my account on the app

Resolved! Speed capped since switching to Unlimited data

I switched to an Unlimited data plan from a 160gb plan a week or so ago, and ever since the switch, my speed is capped at about 25mbps. The Speedtest will usually connect at several times faster than that (60 to 70mbps, or around 120 to 140mbps if I'...

Resolved! Can I buy data for a different account holder

Data Gifting

I have not been able to gift data on my account. The data gifting is not working. I actually had to call ee last month and i was promised it will work this month. HOwever, it is still not working and it is stressful calling ee every month for this s...

Resolved! Ave paid both my outstanding phone bills and need my data turned back on

Hello ave had my data cut off and ave made payments but it hasn’t seem to gone back on

limited URL access using EE

I have a Data only sim used in a router. Has anyone encountered not been able to access certain websites using EE? I can't access my online banking, torrent sites and the list goes on. Is this a common problem?